Customer Service Assistant – Aseptic Services

The Target Healthcare Group is a niche pharmaceutical developer, manufacturer and supplier to the retail pharmacy, hospital, pharmaceutical wholesaler, and homecare markets.

Within the Group, Quantum Pharmaceutical is the UK’s leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We offer an unrivalled product range, backed by expert knowledge and exceptional customer service. Throughout the UK the Group employs close to 300 including pharmacists, skilled technicians, HR, IT, procurement, warehouse, and customer services staff.

Due to our continued growth, we are recruiting for a Customer Services Assistant – Aseptic Services to be based in Burnopfield, County Durham

Role and Responsibilities:

• Dealing with customer enquiries
• Liaising with Courier Services and Suppliers regarding deliveries
• Maintaining documentation filing systems within the department
• Supporting the Aseptic Quality team with customer technical enquiries
• Undertaking training that Company deems to me mandatory/necessary
• Hitting and maintaining daily targets
• Complying with out of spec and deviation procedures
• Prioritising day to day activity, manage own time and available resources to enable successful completion of departmental objectives
• Working as a Team fostering a supportive and comprehensive culture in which strong relationships are built

The ideal candidate will meet the following criteria:

• Experience of operating in a similar role is desirable but not essential as full training will be given
• Confident dealing with customers over the telephone and via email
• Confident dealing with managers and employees at all levels
• Experience working in pharmaceutical/healthcare/life sciences industry advantageous
• English and Mathematics GCSE grades A-C (or equivalent)
• Computer literate; experience operating with all Microsoft Office software

Hours of work:

• 40 hours per week, Monday – Friday

Why join us?

A career at Quantum Pharmaceutical means being part of a forward thinking and enthusiastic team who are committed to our vision and values.

Our values:

• Team Spirit – We foster a collaborative and supportive culture
• Passionate – Always working with compassion, purpose and enthusiasm
• Honest – We operate with integrity and accountability
• Agile – We are pioneers, always ready to adapt & evolve

Employee benefits include:

• Generous holidays
• Free fruit, bread and jams onsite
• Eye care vouchers
• Active social and charity committee

Please note: All applicants are subject to enhanced DBS check along with two references